Terms & Conditions

These draft terms govern use of the marketplace and booking facilitation services. The service is for event vehicles supplied with their owner or an approved driver; it is not a self-drive rental service. A customer contracts with the identified independent supplier for the vehicle and driving service, and with the marketplace for its separately disclosed platform service.

Unless expressly stated in a separate written agreement, the marketplace is not the vehicle owner, operator, driver, employer, agent of either party, insurer, custodian or carrier. Facilitating a listing, communication, booking or payment does not itself create those roles. Any expressly agreed payment collection authority is limited to that function. Actual conduct and applicable law, not labels alone, determine legal responsibility.

The owner and relevant driver retain possession and control of the vehicle and are responsible for its roadworthiness, maintenance, registration, licensing, legally required permits and professional authorisations where applicable, lawful operation, safe driving, passenger capacity, security, keys and appropriate insurance. They must comply with all applicable transport, traffic, consumer and other laws for the service offered.

Owners must ensure that any nominated driver is properly licensed, fit to drive and authorised for the actual service, and must not dispatch an unsafe vehicle or impaired driver. They must promptly disclose material changes, breakdowns, licence or insurance lapses, and safety concerns. An owner remains responsible for arrangements with their drivers; a platform approval label does not transfer operational responsibility to the marketplace.

Customers must give accurate and complete event details, dates, times, passenger numbers, contact information, exact pickup and drop-off addresses, access restrictions and material special requirements. Changes require agreement; a request or estimate is not permission to exceed the agreed service or safe vehicle capacity. The booking customer must have legal capacity to contract and inform their party of relevant safety and conduct requirements.

Customers and their passengers must act lawfully, use required restraints, follow reasonable lawful owner/driver instructions and never distract, obstruct or interfere with driving. The customer must take reasonable steps to prevent misconduct by their passengers and invitees. Responsibility for damage, exceptional cleaning costs or loss caused by the customer, their passengers, invitees or property is subject to proof of causation, the applicable contract and law; it is not an automatic charge for every incident. Claims must be itemised, supported by evidence and reasonable, excluding ordinary wear and pre-existing damage, with an opportunity to challenge them.

Road travel involves risks including collisions, breakdowns, injury and death. Responsibility following an incident is determined among the relevant owner, driver, customer, passenger and third parties according to fault, applicable contracts, insurance and law. Booking or paying through the marketplace alone does not make it the motor carrier or driver, or cause it to assume responsibility for operating the vehicle.

Seek emergency assistance where necessary and follow lawful reporting obligations. Nothing here removes claims against a responsible party, statutory compensation rights or rights under applicable insurance or road-accident compensation arrangements. The marketplace remains accountable for its own legally actionable conduct and all liability that cannot lawfully be excluded.

The marketplace does not take custody or control of listed vehicles. To the fullest extent permitted by applicable law, it is not responsible merely as facilitator for collision damage, mechanical failure, vandalism, fire, weather damage or other vehicle loss during or around a booking. This does not exclude non-excludable liability or liability arising from its own legally actionable conduct.

Owners should document vehicle condition before and after an event and take appropriate steps to prevent further loss after an incident. Damage claims must identify the responsible conduct and actual reasonable loss, with repair assessments or other evidence where appropriate. Insurance recovery and other compensation must be taken into account to prevent double recovery.

Owners retain responsibility for their vehicles, keys, parking, access and security arrangements and appropriate theft cover. The marketplace does not guarantee anyone's identity or conduct, venue security, prevention of theft or fraud, or recovery of stolen vehicles or property. Customers remain responsible for their belongings, and owners/drivers for their vehicles and belongings, subject in each case to applicable law and another party's legally established responsibility.

Report suspected theft or fraud promptly to the relevant police, insurer and marketplace. Never disclose account credentials or transfer keys to an unauthorised person. The absence of a guarantee does not excuse the marketplace from its own legal duties.

Owners and drivers must maintain appropriate valid motor/vehicle insurance permitting the actual commercial, event and chauffeured use offered, and confirm that activity with their insurer before accepting bookings. Cover must address legally required risks and appropriate passenger and third-party liabilities for that use. They must understand exclusions, excesses, driver restrictions and reporting requirements, provide accurate evidence when requested, and stop offering affected services if necessary cover lapses.

A platform or service fee is not an insurance premium. The marketplace does not provide motor, passenger, liability, theft or property insurance unless a separate written statement expressly identifies the cover, insurer and applicable policy terms. A document upload or verification indicator does not establish an insurance guarantee. Customers should consider suitable personal or event cover where applicable; neither party may assume another party's policy covers them. Insurance does not replace legal responsibility.

By listing and accepting a booking, an owner represents that they own the vehicle or have lawful authority to list and supply it; descriptions, photographs, prices and availability are accurate; registration and required licences/permits are valid; the driver is legally licensed, authorised and fit; and the vehicle is safe, roadworthy and maintained for the promised use.

The owner must disclose material defects, limitations and changes, maintain the insurance described above, comply with applicable law and honour the agreed service. No material safety defect may be concealed. Owners must have permission to use uploaded content and personal information, and promptly correct inaccurate listings. These obligations apply independently of any marketplace checks.

Customers acknowledge ordinary risks associated with road travel, traffic, weather and event attendance and must take reasonable care for themselves and their party. Acknowledging those risks is not consent to unsafe or unlawful driving, a waiver of claims for gross negligence, or a surrender of rights that cannot lawfully be waived. A customer may raise safety concerns and must not be required to proceed with an unsafe service.

To the fullest extent permitted by applicable law, the marketplace excludes liability for indirect or consequential loss, including consequential loss of profits or opportunities, and for claims attributable to independent owners', drivers', customers' or third parties' acts or omissions, vehicle condition or operation, accidents, theft, cancellations, delays, venues or service performance, where the marketplace is not legally responsible for that loss.

These exclusions do not apply to fraud, gross negligence, wilful misconduct, the marketplace's own legally actionable conduct where liability cannot lawfully be limited, or any liability or remedy that applicable law prohibits excluding. No clause excludes liability for death or injury where exclusion would be unlawful. The Consumer Protection Act, Electronic Communications and Transactions Act and other applicable statutory rights prevail wherever applicable. Nothing imposes an unlawful waiver, unfair restriction of remedies or unsupported liability cap. If a restriction is unlawful, it applies only to its lawful extent.

To the fullest extent permitted by applicable law, an owner or driver agrees to indemnify the marketplace against substantiated third-party claims and reasonable resulting costs to the extent caused by their vehicle or driving, breach of obligations, misrepresentation, missing insurance/licensing or unlawful conduct for which they are legally responsible.

On the same lawful and proportionate basis, a customer agrees to indemnify the marketplace against substantiated third-party claims and reasonable resulting costs caused by their own or their party's conduct for which the customer is legally responsible, damage they cause, breach or unlawful acts. These indemnities do not cover the marketplace's non-excludable liability, gross negligence or wrongdoing, or losses attributable to it rather than the indemnifying party. The affected party must receive reasonable notice and an opportunity to respond; liability and reasonable costs remain subject to evidence and applicable law. No settlement may unfairly impose an admission or obligation on them without consent.

The marketplace may review documents, listings or accounts and perform the specific checks it expressly describes. It must accurately describe any checks actually performed and comply with promises and legal duties concerning them. Current demo document uploads and approval labels are placeholders, not proof of completed real-world verification.

Checks are limited to their stated scope and time. Verification or moderation is not an endorsement or a guarantee of identity, vehicle condition, roadworthiness, continuing insurance validity, suitability, safety, availability or performance. Users should ask relevant questions and confirm material arrangements; this does not shift the marketplace's own legal duties to users.

Listings show viewing as Available, By arrangement or Not available. A viewing request is a proposal, not a confirmed appointment. The owner and customer must agree the time, location and any disclosed charge in advance, and remain responsible for their respective conduct and reasonable location and safety arrangements. The marketplace is not a custodian at a viewing.

There is no test driving unless the owner separately permits it and it is lawful and insured; this does not create a self-drive rental offer on the platform. A viewing does not guarantee future condition or availability or replace the owner's continuing safety obligations. Changes or cancellations should be communicated promptly.

A booking request does not reserve a vehicle or confirm an event. The owner may accept, decline or propose changes. Customers must expressly agree to material changes; silence is not acceptance. The service scope, vehicle, authorised driver arrangements, date/times, addresses, included hours/kilometres, extra rates, total price and applicable cancellation rules must be disclosed and agreed before a binding paid confirmation.

The displayed estimate is based on available information, not a final invoice. Extra time, distance or other charges must use agreed, disclosed rates and be supported by records; unapproved charges may be disputed. In the current demo, Owner Accepted and Payment Pending precede the simulated Confirmed status. Demo confirmation and sandbox payment create no real-money transaction or guaranteed real-world reservation.

Send cancellation or change requests promptly through the booking record or support channel. An unconfirmed request may be withdrawn without a platform cancellation penalty. For a commercial booking, any supplier cancellation schedule, notice periods, reasonable charges and refund processing timeframe must be clearly disclosed before confirmation. No blanket forfeiture or undisclosed penalty applies under these draft terms. Mandatory cooling-off, cancellation and refund rights apply wherever the law provides them; any cancellation charge must be lawful, reasonable and supported by the circumstances, including notice, service value and ability to rebook.

If the owner cannot supply the agreed service, the customer must be notified promptly and offered a lawful remedy, including a refund for services not supplied where due. An alternative vehicle, driver or material timing change requires informed customer agreement; a substitute must meet the agreed requirements and legal safety standards. A customer need not accept a materially different service. No substitution may be used to avoid applicable refund rights.

No-shows and delays must be assessed using the agreed meeting details, communications, actual waiting/service time and reasonable evidence. They do not automatically justify retaining the entire price. Additional waiting charges require disclosed rates and lawful agreement. Traffic or venue problems require prompt communication and reasonable mitigation, not an automatic waiver of consumer remedies. Refund entitlement and who owes it follow applicable law and the relevant supply/payment arrangements. Current demo cancellations do not trigger real refunds; a final commercial cancellation and refund schedule must be published before taking payment.

The marketplace may facilitate payment using a disclosed payment provider and deduct disclosed service fees or owner commission under the agreed payment arrangements. Listing is initially free; the configured commission applicable to a transaction and any customer fee must be disclosed before agreement. Taxes, inclusions, extra rates, payment deadlines and refund treatment of fees must be transparent. No fee is insurance, and no undisclosed charge is authorised by these terms.

All payments, payouts and refund actions currently shown are demo placeholders; no real-money transfers are implemented. Before commercial payments start, the payment provider, collection authority, settlement terms and refund process must be disclosed. Customers retain lawful chargeback and dispute rights. Parties should provide accurate evidence to a provider; no term penalises a legitimate chargeback or permits double recovery. Proven fraudulent claims may result in lawful recovery or account action following a fair review.

Raise concerns promptly with the relevant supplier and the marketplace, describing the issue and requested remedy. Preserve dated photographs, condition records, messages, booking details, receipts and relevant police or insurance reports where applicable. Do not fabricate evidence or share unnecessary sensitive information. Report emergencies and crimes to appropriate authorities rather than relying on platform support.

The marketplace provides the issue mediation described on its Safety page by facilitating communications and reviewing relevant records. It is not required to adjudicate legal fault and does not replace insurers, police, statutory dispute bodies or courts. It must fulfil any dispute-handling duties imposed by law or expressly promised. Cooperation with facilitation is not a waiver of external remedies or a requirement to obtain a platform decision before using a competent dispute forum.

Prohibited conduct includes intoxicated or otherwise impaired driving; illegal use; harassment, threats or discrimination; weapons or contraband contrary to law or a lawful disclosed safety policy; racing, burnouts or reckless conduct; unauthorised drivers; overloading; disabling safety systems or tampering with vehicles; fraud, false bookings, impersonation and fabricated insurance or verification documents.

A driver must not follow an unsafe or unlawful request. A service may be stopped where reasonably necessary for safety, with notice and proportionate steps where practicable. Any resulting charges, cancellation or refund must still be assessed lawfully and on evidence, not as an automatic punishment or forfeiture.

Check for belongings before leaving and report lost items promptly to the owner and support with a useful description. Owners/drivers should take reasonable lawful steps to safeguard and arrange return of items they actually find. Any reasonable delivery cost must be agreed before it is incurred. The marketplace does not take custody of lost property or guarantee recovery; responsibility for loss or mishandling remains subject to evidence and applicable law.

Serious weather, natural disasters, public emergencies, lawful restrictions or other events genuinely beyond a party's reasonable control may prevent performance. The affected party must notify others promptly, explain the impact and take reasonable steps to mitigate it and discuss rescheduling or lawful refunds. Ordinary preventable maintenance failures, lack of required insurance or avoidable staffing problems are not automatically excused.

Such events do not automatically permit retention of money for an undelivered service or extinguish mandatory consumer remedies. The legal effect, including cancellation and restitution, depends on applicable law and the circumstances.

The marketplace may remove inaccurate or unlawful content, request relevant supporting documents, or restrict accounts for substantiated safety concerns, fraud, material breach or legal requirements. Urgent protective action may be taken where reasonably necessary. Where lawful and practicable, users will receive reasons and an opportunity to respond or request review through support.

Moderation must be proportionate and consistent with applicable law. Suspension does not erase accrued rights, refund obligations or legitimate outstanding claims, and is not a guarantee that every unsafe listing or user will be detected.

Read the linked Privacy Policy for information about personal data and communications. Provide only necessary information and do not publish private addresses or another person's sensitive details. Exact booking addresses are intended only for the booking customer, relevant owner/driver and authorised administrators, subject to lawful disclosures and safeguards.

Electronic booking and account messages may be used for service administration; marketing permissions must be managed separately where required. Agreeing to these terms is not blanket consent to marketing or a waiver of data-protection rights. Applicable POPIA and electronic communications requirements remain in force. The current Privacy Policy is a placeholder and must be completed and reviewed before commercial launch; current local demo data and acceptance records are not a production security or retention system.

The marketplace's branding, design and original site materials belong to it or its licensors. Users may access them for lawful personal or authorised marketplace use, but may not impersonate the platform, exploit its content without permission, compromise security or interfere with others' use. Statutory exceptions and lawful rights are preserved.

Users retain ownership of their lawful uploaded content and grant a non-exclusive permission to display and process it as needed to operate, moderate and present their listings or reviews. They must have the required rights and permissions. This permission does not authorise unrelated use of private information contrary to the Privacy Policy or law.

These terms are governed by the laws of the Republic of South Africa. Disputes may be brought before a South African court with competent jurisdiction, subject to applicable mandatory consumer rights, jurisdiction rules and access to statutory regulators, ombuds, tribunals or other competent dispute forums. Nothing requires exclusive use of a forum that unlawfully restricts a consumer's rights or prevents a complaint to an appropriate authority.

An unlawful or unenforceable provision is ineffective only to the necessary extent; the remaining lawful provisions continue where legally possible. Any interpretation must preserve mandatory rights rather than expand an unlawful exclusion.

These terms, the Privacy Policy and the expressly agreed booking/listing particulars form the relevant agreement for their respective subject matter. Supplier-specific terms must be disclosed and lawfully agreed and cannot override mandatory rights. This clause does not erase legally binding representations, consumer protections or liability for misrepresentation. No failure or delay in enforcing a right automatically waives it.

This is a pre-launch draft dated 6 October 2026. Material amendments will be clearly notified before they take effect, with renewed acceptance where required. A new version does not retrospectively remove accrued rights or change an existing confirmed booking without lawful agreement. The applicable accepted version and agreed particulars should be retained with the transaction record.

Use the linked Contact page for current support details. The current contact details are draft placeholders and must be verified before commercial use. Do not rely on this draft as proof of a registered business address or a channel for formal legal service.

Before launch, replace these placeholders: operating legal entity and registration number [to be supplied]; registered/business and legal-service address [to be supplied]; legal-notice email and verified telephone [to be supplied]; responsible contact [to be supplied]; and any supplier, payment and statutory disclosures required for the actual service. Publish the final cancellation/refund and privacy policies and obtain review by a qualified South African attorney.